PRIVACY POLICY
The “MI PILATES STUDIO DMCC” (The Pilates Academy®) (“We”) are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://pilatesacademydubai.com you are accepting and consenting to the practices described in this policy.
- All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
- The Pilates Academy® will not provide any debit/credit card details to third parties.
- The Pilates Academy® takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://pilatesacademydubai.com) cannot guarantee the security of any information that is disclosed online.
- The Pilates Academy® is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, clients are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms on our site https://pilatesacademydubai.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site or via MindBody Online, participate in discussion boards or other social media functions on our site, promotion or survey, or any other common activities carried out on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number and personal description.
- Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
CANCELLATION POLICY (Services)
All booked sessions must be canceled within 24 hours online or by telephone. Cancellations made out of this time frame will be charged as a Late Cancellation. We do not accept cancellations by email.
CANCELLATION POLICY (For Products)
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
REFUND POLICY
“Refunds will be done only through the Original Mode of Payment”
RETURN AND REFUND POLICY (For Products)
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or the wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
DELIVERY/SHIPPING POLICY (for Products)
“MI PILATES STUDIO DMCC” (The Pilates Academy®) is not delivering items through shipping however all ordered items can be collected from either the JLT or Business Bay branch at the customer’s convenience
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We do not sell, trade, or rent Users personal identification information to others.
WE MAY DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If The Pilates Academy® or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of The Pilates Academy®, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@pilatesacademydubai.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ELECTRONIC NEWSLETTERS
If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third-party service providers to help us operate our business and the site or administer activities on our behalfs, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@pilatesacademydubai.com.
“MI PILATES STUDIO DMCC” (The Pilates Academy®) maintains the https://www.pilatesacademydubai.com Website.